Refund policy

1. Eligibility for Refunds:

• We strive to provide our customers with products of the highest quality. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
  • The product is defective or damaged upon receipt.
  • The wrong item was shipped.
  • You received an incorrect quantity of items.

2. Refund Request Process:

• To initiate a refund, please contact our customer service team at fairgroundfavs@gmail.com within 7 days of receiving your order.
• Provide your order number, a detailed explanation of the reason for the refund, and, if possible, include supporting photographs of the product in question.

3. Inspection and Approval:

• Once your refund request is received, we will review the information provided. If your request is approved, we will provide you with instructions on how to return the item.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (defective or incorrect item). We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process:

• Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. If approved, the refund will be processed within 5 business days.
• The refund will be issued to the original payment method used for the purchase.

6. Non-Refundable Items:

• Certain items are non-refundable, including:
  • Gift cards
  • Downloadable software products
  • Perishable goods
  • Customized or personalized items

7. Late or Missing Refunds:

• If you have not received your refund within a reasonable timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact our customer service team for further assistance.

8. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

9. Contact Information:

• For any questions or concerns regarding our refund policy, please contact our customer service team at fairgroundfavs@gmail.com.

Note:

• This refund policy is subject to change. Please check our website for the most up-to-date information.